Homebound Essentials
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Free shipping on all orders | 30-Day Money Back

🏃🏻 Up To 75% off store-wide!

Our Prices include Duties

10% off on your first order

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Frequently Asked Questions (FAQ)

Homebound Essentials partners with merchants and artisans in order to provide you with the best prices and the highest quality products.

Our global reach means we provide tracking numbers and we offer our customers a great experience.

HOW DOES SHIPPING WORK?

Q: How much does shipping cost?

A: We only offer Free Shipping. Therefore any/all item(s) purchased on this website will not be charged a shipping fee.

Q: How do I check the status of my order?

A: You can track your order status in real-time by checking the shipping confirmation email sent to you within 2 business days of your purchase or by clicking the 'Where is My Order' link found on the footer menu. You can also contact us directly at info@homeboundessentials.com to check the status of your order.

Q: How long will it take for my order to arrive?

A: Shipping times vary depending on your location. Orders are processed within 2-4 business days from the date of purchase and delivered within 7-10 business days. Shipping times may be affected by holidays, weather, or other unforeseen circumstances.

If your order hasn't arrived yet within the estimated time, please contact our support team at info@homeboundessentials.com, we will be happy to provide you with an update on your order.

(This policy excludes errors made by the customer when providing shipping details on their order(s) or missed parcel deliveries).

CHECKOUT PROCESS:

Q: Do I need to create an account to place an order?

A: No, we don't have account services on this website.

Q: Can I make changes to my order after I've placed it?

A: Yes, we suggest notify us via email at info@homeboundessentials.com within 48 hours of placing it. We will notify you via email once the changes have been applied.

PAYMENT OPTIONS:

Q: What payment methods do you accept?

A: We accept Visa, Maestro, MasterCard, American Express, Apple Pay, Google Pay, Shop Pay, Discover, Diners Club and Union Pay.

Q: Is my payment information secure?

A: Yes, we take the security of your payment information seriously. All payment transactions are encrypted and processed through secure payment gateways. This is made possible through the use of a Secure Sockets Layer (SSL) Certificate which establishes an encrypted connection between our website and your web browser.

PLEASE NOTE: that our primary currency is £ (GBP). While the prices may display in you local currency, you will be charged in GBP.

PRIVACY:

Q: How do you use my personal information?

A: We only use your personal information to process your order and provide you with the best possible customer service. Our Privacy Policy can be found on our website.

TERMS OF SERVICE:

Q: What are your Terms of Service?

A: Our Terms of Service can be found on our website. By placing an order, you agree to our terms of service.

RETURNS & REFUNDS POLICY

Q: What is your return policy?

A: We accept returns within 30 days of Delivery. The item must be in good condition and packaging. Please contact our customer service team to initiate a return.

Q: How long does it take to receive a refund?

A: Refunds are typically processed within 15 business days after we receive the returned item. The refund will be issued to the original payment method used at checkout.

WHICH BROWSER SHOULD I USE TO VIEW YOUR SITE?

We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, Apple Safari or Samsung Internet.

CAN I CANCEL MY ORDER? 

Cancellation requests must be requested within 24 hours of your order being placed. You can contact our customer service team at info@homeboundessentials.com If we accept your cancellation request, we will inform you via email and confirm how we will send you the changed product or refund. Once shipped, item(s) cannot be cancelled or diverted. However, if you do decide to contact us, we will try our best to get your order delivered to you.

I HAVE PLACED AN ORDER WITH MULTIPLE ITEMS RECENTLY, CAN I COMBINE THEM INTO ONE PACKAGE?

Since we don't stock all our offerings in one location, certain items will be delivered separately. Rest assured, all your items will reach you.

HOW DO WE CONTACT YOU WITH PRESSING INQUIRIES?

Reach us via email at info@homeboundessentials.com, we'll get back to you as soon as possible. 

30 Day Returns

30-day money-back

Secure Checkout

With SSL technology

Customer Support

Monday – Saturday, 8:00 am – 5:00 pm(GMT)

Free Shipping

Free shipping within the UK